Customer Support Specialist

Role

We are seeking a friendly and detail-oriented Customer Support Specialist to assist our customers and ensure they have an excellent experience with our products and services. In this role, you will handle customer inquiries, troubleshoot issues, and provide solutions that exceed expectations. If you’re passionate about helping others and enjoy problem-solving, this role is perfect for you.

What We Are Looking For

• Excellent written and verbal communication skills.

• Strong problem-solving and multitasking abilities.

• Experience with customer support tools like Zendesk, Freshdesk, or Intercom.

• Familiarity with troubleshooting technical issues or software products.

• A customer-first mindset and a positive attitude.

• Ability to work independently and collaboratively in a remote environment.

Nice to Have

• Experience in a SaaS or tech company.

• Knowledge of CRM tools like Salesforce or HubSpot.

• Familiarity with basic HTML, CSS, or technical documentation.

• Multilingual skills (preferred but not required).

Responsibilities

• Respond to customer inquiries via email, chat, and phone.

• Troubleshoot and resolve customer issues in a timely manner.

• Escalate complex issues to the appropriate team or department.

• Document customer interactions and common issues to improve processes.

• Provide feedback to the product and development teams to enhance user experience.

• Contribute to creating and updating support resources such as FAQs and guides.

Your Benefits

• Competitive salary between $45,000–$60,000.

• Fully remote work environment with flexible hours.

• Comprehensive health, dental, and vision insurance.

• Paid time off, including holidays and sick leave.

• Opportunities for career advancement and skill development.

• A supportive and collaborative team culture.